eDiscovery Budgetary Considerations

Thursday, 21 January 2010 04:21 by mswarz

At the end of the day, but before advising attorneys and staff on the best solutions to handle their discovery demands, the ultimate question is, “How much will this cost?” Litigation has always been a cost/risk assessment question. Attorneys look at the claims and the facts of the case presented in order to make a determination of how much money it is worth spending defending the matter before them. The level of risk dictates every aspect of the case.

If a claimant is seeking $10,000 in damages, the cost an attorney is willing to spend defending the claim is going to be rather small; in most cases. If a claimant is seeking $1,000,000 in damages with the possibility of punitive damages on top of that and if the case looks very favorable in light of the risk assessment, then the budget to defend will increase. If the facts present a poor case for the defense, then the budget for the $1,000,000 case is going to shrink.

This is an important backdrop to understand for the Litigation Support Manager before advising their attorneys and staff on the best solutions for litigation support for a given case especially when the case involves electronically stored information (ESI). Understanding this leads to better communication. Better communication leads to better budgeting.

Discussion will often times center on the discovery demand itself and the budget gets lost in the talk. When the budget gets lost and the monthly cost bill is being prepared, all too often the Litigation Support Department gets called into question. Why? Internal law firm litigation support costs are not always accepted as a legitimate cost that can be passed on to the client and equally important is that attorneys are in the dark as to how much it costs to handle the electronic discovery portion of the case.

In my early career, I would all too often be brought into a discussion to answer, “What should we do?”, or “How should we best handle this request?” I would give my advice, proceed to perform the tasks agreed upon, and then present the outside vendor bill and my hours to the attorneys. Sometimes my hours would be written off to the client and the vendor bill would languish forever on someone’s desk and I would have to answer the vendor’s request for payment. Other times, I would be called in to explain the bill. I would say, “You asked me to perform this task and I did.” The attorneys would answer back with, “I had no idea how much this was going to cost.” Why? Budget was not brought up during the discussions.

After these type of experiences, I have made it a point when asked to handle the processing of ESI to run initial cost analysis even if I am not asked to. I do this, because I know that the issue is too important to ignore and unless I raise it, it may never be asked until it is too late. There are other times where I have had experiences, as many of us have, where I hear about a partner or associate calling up a vendor, independent of talking to me, to print out all the emails from a 1 GB PST file so they could review the documents in hard copy. One month and 100 billable hours later, I find out about it. I explain to the attorney that had they sought my advice in the beginning they could have saved about $2,500 in upfront processing costs and about 90 billable hours to the client in review time. I would get sheepish grins, or sometimes very red faces.

Today, many Litigation Support Managers use a formula-based spreadsheet to calculate the cost of handling ESI and other litigation support tasks. This has grown into a very powerful tool to help communicate the cost impacts of pursuing a certain line of litigation support to attorneys. It is also a very powerful tool that Litigation Support Managers can use to evaluate offerings among a variety of support vendors. Whether it’s formulae in spreadsheets, or budgeting software, the goal is to provide information to the litigation team early on so they can factor in the price of handling ESI into the cost analysis of defending their case.

There are several ways that Litigation Support Managers can better interface with the litigation team to ensure that budgeting goals are achieved when a case involves ESI.

  1. Integrate the Litigation Support department with the legal department rather than have it stand as a separate entity. Often times, Litigation Support exists as a separate department just as IT. The role of Litigation Support spans across both legal and IT, but in practical terms Litigation Support serves to increase the ability to effectively handle the discovery and trial presentation aspects of the case; a legal function. Bringing Litigation Support directly into the legal department immediately enhances the quality of communication.

  2. Initiate discussions early on concerning cost with the litigation team handling the case. All too often a case team meets with Litigation Support weeks after receiving a case and about half way through the discovery process to discuss budget. This is often too late in the process to be helpful and often ends up costing the client more. Early talk about costs can have a profound impact on early case negotiations depending on the volume of data to be processed.

  3. Use budget tools to help calculate costs. Formulae based spreadsheets, or budgeting software can drastically increase the accuracy of the electronic discovery budget for Litigation Support. It is important to factor in not only the amount of data to process, but also the impact that amount of data has on the review time. The greater the amount of data to review, the greater the cost to review is going to be. Budgetary tools also force the entire team to get to know that data.

  4. Immediately notify the litigation team anything that might affect the budget throughout the lifecycle of the case. Often the volume of data or the complexity of the data will increase the cost of the case. Litigation budgets are based on assumptions. As the case proceeds, hard facts gathered through the discovery process impact these assumptions.

In conclusion, the best defense is the best offense. Start the communication on cost of e-Discovery as early as possible with your case team. This will trigger a more thorough discussion of risk assessment of engaging in defense of a case. Your input on the budgetary considerations of e-Discovery can have a dramatic influence how the case is litigated.

Jeff Steve, Esq., is based on Los Angeles, California where he works for eClairs, Inc., an e-Discovery and computer forensic consultancy and service provider dedicated to helping law firms and corporations classify, process and review electronically stored data. Jeff has over 18 years of experience in litigation technology. He can be reached at +1.213.270.1465, jsteve@eclaris.com or through www.eclaris.com.

NB: This article appears in the January 2010 issue of the Association of Litigation Support Professionals

 

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Approaching eDiscovery in State Court

Tuesday, 19 January 2010 08:25 by mswarz

The Federal Courts adopted amendments to the Federal Rules of Civil Procedure in 2006.  Among the reasons for adoption of the Federal Amendments was that “[w]ithout national rules adequate to address the issues raised by electronic discovery, a patchwork of rules and requirements is likely to develop. See Report of May 27, 2005, as revised July 25, 2005 (the “Advisory Committee Report), at 23, available at http://www.uscourts.gov/rules/Reports/ST09-2005.pdf.  Yet, while the Federal Rules approach to ediscovery does provide guidance, there remains a patchwork of requirements and in many cases an absence of requirements at the state level.  As of September 2009, 23 states have enacted state ediscovery rules. ( Alaska, Arizona, California, Idaho, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, North Dakota, Ohio, Tennessee, Texas, Utah and Virginia. See, Allman, Thomas Y., State E-Discovery Rulemaking after the 2006 Federal Amendments: An Update (as of September 2, 2009) Available at http://www.ediscoverylaw.com/uploads/file/State%20Rulemaking%20-%20Allman.pdf.  Each of those states takes a slightly different approach; some follow the Federal Rules almost verbatim and others, like California, follow the federal structure but in quite different terms.

There have also been attempts to develop uniform rules for ediscovery.  In August of 2007, the National Conference of Commissioners of Uniform State Laws ("NCCUSL"), best known as the author of the Uniform Commercial Code, approved the Uniform Rules Relating to the Discovery of Electronically Available information.  Available at http://www.law.upenn.edu/bll/archives/ulc/udoera/2007_final.htm. The result is that there are federal rules, various state rules, court guidelines and proposed uniform rules.  Thus in practice, there is a patchwork which is further complicated by the presence of many specific local rules.  In those states which lack explicit electronic discovery rules, attorneys are often left searching for guidance because so few discovery issues become the subject of printed appellate decisions.  Attorneys who become familiar with the federal rules are often perplexed about how to approach ediscovery in the state trial courts.  This article will provide some practical suggestions for handling ediscovery at the state level, particularly in those jurisdictions where rules are absent.  In essence it will conclude that the procedures which have become best practices at the federal level follow logically from the nature of the evidence itself, and the principles apply to all electronic discovery at the federal and state level.

Identifying Electronically Stored information (“ESI”).  ESI is essentially any information created or stored in digital form.  Some state rules, such as those in California, provide specific definitions, but as a general way to identify ESI, anything that is on a computer, or storage drive, or cell phone, or hard drive, or an mp3 player for example is ESI.  ESI presents unique challenges for several reasons: it is dynamic (constantly changing), voluminous, requires special software and tools to render it meaningful, and ESI contains metadata (data about the data). 

The first challenge for the attorney is identifying the locations of the ESI, and determining if there are any special challenges with respect to their evidence.  Is it so voluminous that some tool is required to cull the volume?  Is it in a form, such as backup tapes, that may be difficult and costly to process?  Is there metadata that is relevant to this case that may need to be preserved?  The attorney will find it useful to interview the client, communicate with the IT staff, and possibly to retain an outside ediscovery expert to prepare a data map. 

Communicate with Opposing Counsel.  The Federal Rules take an approach that attorneys should “meet and confer” to discuss the handling of ESI.  Not all states specifically require “meet and confer” with respect to ESI, and many states do not include a formal “meet and confer” for discovery generally.  Attorneys need to check the specific requirements of the local rules.  Regardless of the specific requirements resolution of a few questions between opposing counsel early in the litigation will potentially keep the ediscovery process and costs under control.  These issues are reaching agreement on the form of production and handling inadvertent production of privileged or confidential information. 

Form of production refers to whether the discovery will be made in the form of native files, quasi-paper– such as Tiff images, or paper form.  This can make a big difference in the ease and cost of review.  If an attorney wants to review in Concordance or Summation, the attorney will probably prefer Concordance or Summation load files, or at least to get the information in some electronic format.  Each attorney needs to understand the implications of the format for his or her case, and both parties need to be clear that each understands the other’s expectations.  These simple decisions, when made at the beginning of a case, can be instrumental in keeping discovery manageable.

Handling inadvertent production comes from the sheer volume of documents.  When there is a high volume case, much of the culling and first round of document elimination needs to be automated.  Sometimes, even when great care is taken, documents slip through.  It’s important to understand the state rules regarding quick peek, claw back or other methods that might allow some protection in the event of inadvertent production.  Many issues can be avoided by counsel agreeing, within the discovery rules applicable in their state, to a procedure for handling inadvertent production.

Consider Witnesses and Witness Preparation for Document Production.  One aspect of ediscovery cases that has led to many spoliation claims is a poor showing by a 30(b) (6) witness testifying about the document production.  Even where state rules do not specifically provide for an electronic discovery witness, there will still be provision for a “keeper of records” or “person most knowledgeable” witness.  Consider while collecting the documents who from the company, or if necessary which consultant, can best speak to the process.  When deposing the opposition witness, take the time to prepare with an IT person or consultant to get the best understanding of the electronic record preservation process.

Preservation of Evidence.  Once litigation is reasonably anticipated, often with the filing of a complaint, parties have an obligation to preserve evidence.  Usually counsel identifies potential custodians and sends a litigation hold letter.  Sometimes, and often advisably, key information is collected at the outset as collection can be the best method of preservation.  Counsel also needs to be aware of document retention and destruction policies that a client may have, and to suspend the operation of those policies for the duration of the litigation if necessary to preserve evidence.

Cost Shifting.  In those instances where ESI is deemed “inaccessible” the cases have allowed for some shifting of the cost of locating, collecting and processing the documents.  The standards actually vary some from state to state.  The most frequently cited precedent is of the Zubulake cases.

In Zubulake v. UBS Warburg LLC, 217 F.R.D. 309, 317-18 (S.D.N.Y. 2003) (Zubulake I), Judge Scheindlin suggested a seven-factor test for determining whether cost-shifting should occur:

(1) The extent to which the request is specifically tailored to discover relevant information;

(2) The availability of such information from other sources;

(3) The total cost of production compared to the amount in controversy;

(4) The total cost of production compared to the resources available to each party;

(5) The relative ability of each party to control costs and its incentive to do so;

(6) The importance of the issue at stake in the litigation and;

(7) The relative benefits to the parties of obtaining the information.

These are very fact specific and in Zubulake III, Zubulake v. UBS Warburg, 217 F.R.D. 309 (S.D.N.Y. 2003) Judge Scheindlin applied these factors to the facts in that case.  After there had first been a sampling of some of the backup tapes to determine their relevance, the defendant had asserted that plaintiff should pay for restoration of the backup tapes.  The court ruled, under the circumstances of the case, that defendant should pay 75% and plaintiff 25% of the cost of restoration.

Electronic Discovery Reference Model (“EDRM”) Best Practices.  Ultimately, the need to address ediscovery according to its unique requirements arises from the very nature of the digital information itself.  The EDRM available at http://www.edrm.net attempts to lay out a process for the handling of ESI.  The recommendations of the EDRM model are meant as an analytical framework for conducting ediscovery.  While they were developed within the context of the federal rules, that framework stands as a reference for how to approach ediscovery regardless of specific court rules. 

The basic framework is to start with good information management, have good document retention policies and follow them.  Then identify the information needed in the context of the particular case.  Preserve the information so that it is not lost or damaged, not spoliated in any way.  Collect the information so that it can be processed and used; this may involve forensic collection methods. Process the information to reduce it in volume and convert it into formats for review.  Review for relevance and privilege. Analyze the data for context and content.  Produce it in an appropriate form using an appropriate delivery method, and finally present the evidence as needed at trial.

Sanctions.  One of the big concerns in ediscovery cases is the imposition of sanctions.  Every state has rules regarding the obligation to preserve evidence.  In the absence of specific ediscovery rules, a court will look to its general discovery rules regarding preservation and spoliation when evaluating sanctions.

Resources.    There are a number of resources available for assistance with an ediscovery issue.  At http://www.applieddiscovery.com/ws_display.asp?filter=State%20Courts is a list of the status of ediscovery rules in every state, including whether the state has no specific rules.  At http://www.ediscoverylaw.com/articles/resources/  is a list of local federal court rules for every Federal District Court.  At http://www.ediscoverylaw.com/articles/ediscovery-case-database/ is a regularly updated database for discovery cases.  Also useful at the state court level are the previously cited proposed Uniform Rules and the Conference of Chief Justices Guidelines For

State Trial Courts Regarding Discovery of Electronically-Stored Information available at http://www.ncsconline.org/images/EDiscCCJGuidelinesFinal.pdf. Another excellent resource for best practices is the Sedona Conference web site http://www.thesedonaconference.org/.

Conclusion. Since slightly fewer than half of the states have explicit rules for handling electronic discovery, and since each state has slightly different rules, counsel are often challenged by questions regarding the handling of ESI at the state court level.  Although the federal rules were partially intended to avoid this patchwork of rules, they do not apply in every state.  However, the Federal Rules and the best practices that have been devised to deal with them, such as the EDRM, address the physical realities of ESI, its dynamic nature, volume, need for special tools and meta data.  Even in the states where guidance is lacking, best practices like the EDRM provide a significant degree of guidance.  

*Sheryl Katz, Esq., EnCE, is based on Los Angeles, California where she works for eClaris, Inc., an e-discovery and computer forensic consultancy and service provider dedicated to helping law firms and corporations classify process and review electronically stored data.  She can be reached at 213.784.4142, slkatz@eclaris.com or through www.eclaris.com.

 

NB: This article is scheduled to appear in the upcomming issue of the Women's Law Journal which is put out by the National Association of Women Lawyers. 

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ARMA Central Coast General Meeting

Friday, 8 January 2010 07:47 by mswarz

eClaris will be present an Electronic Discovery seminar specifically designed for record managers at an upcoming ARMA Central Coast event.  The presentation will take place on 2/16/10 in Oxnard, CA.  For more information please email service@eclaris.com 

 

 

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Los Angeles Business Journal Profile

Monday, 4 January 2010 04:35 by mswarz
eClaris' Founder and President Jacques Nack Ngue was recently profiled by the Los Angeles Business Journal.  The article centers around how foreign-born business owners have made it in America.  Jacques discusses his experiences here http://labusinessjournal.com/article.asp?aID=97456172.9337839.1866839.8792323.7005411.701&page=1

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2010 Central California CLE Day

Monday, 4 January 2010 04:09 by mswarz
Sheryl Katz and Jeff Steve of eClaris will be speaking at the 2010 Central California CLE Day organized by Baker Manock & Jensen.  Sheryl and Jeff will lead the Electronic Discovery session from 1:10-2:10pm on January 22, 2010 at Piccadilly Inn University in Fresno, CA.  To view Sheryl and Jeff's bios please see http://www.eclaris.com/Aboutus/Management.aspx and for more information on the CLE Day please see http://www.bakermanock.com/pubs/mcle2010reg.pdf 

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San Diego Women in eDiscovery Event

Saturday, 2 January 2010 04:01 by mswarz
eClaris Senior eDiscovery Consultant Sheryl Katz, Esq., EnCE will be speaking at the January meeting of the Women in eDiscovery San Diego chapter.  The meeting will take place at 1/28/10 from 12-1pm in downtown San Diego; CLE credit will be provided.  Sheryl will be discussing the logistics of forensic collections.  For more infomation or to rsvp please email service@eclaris.com

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