eClaris LLC provides free, person-to-person support for its services.

If you request the customer support staff from eClaris LLC to assist you in an eDiscovery matter that is perceived to be related to eClaris LLC or one of its affiliated partners, you agree that eClaris LLC is not liable for any damage to your electronic data as a result of providing that support either directly or through actions taken by you that are attributable to advice provided by eClaris, LLC. You further agree that in the course of providing this customer support, should eClaris, LLC become witness to any materials that constitutes or encourages conduct that could constitute a criminal offense, or is otherwise unlawful, eClaris, LLC may without further recourse report such incident to the appropriate authorities.